Return & Refund Policy
Return & Refund Policy
Last Updated: August 29, 2026
At The Pram, we want you to love your purchase. If something isn’t quite right, we’re happy to accept eligible returns under the guidelines below.
Return Window
You may request a return within 14 days of the date your order was delivered.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- Free of stains, odors, pet hair, makeup, or other signs of wear
- In their original condition
- With all original tags and packaging attached, when applicable
Items That Cannot Be Returned
For health, safety, and hygiene reasons, certain items may be final sale and ineligible for return. These may include:
- Clearance or final-sale items
- Personalized or customized items
- Undergarments, swimwear, or other intimate items
- Items that have been worn, washed, damaged, or altered
If you are unsure whether an item is eligible for return, please contact us before sending it back.
How to Start a Return
To request a return, please contact us at thepramcollection@gmail.com within 14 days of delivery. Please include your order number and the item(s) you would like to return.
Once your return request is approved, we will provide instructions for returning your item.
⚠️Please do not mail items back without first contacting us.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged, or defective.
We recommend using a trackable shipping service, as The Pram is not responsible for items lost or damaged while being returned.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable, except when the return is due to an error on our part or a defective item.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging.
We will work with you to make it right.
Exchanges
At this time, we do not guarantee exchanges due to limited inventory. If you need a different size or item, we recommend placing a new order and returning the original eligible item according to our return policy.
Questions
If you have any questions regarding our Return & Refund Policy, please contact us at: thepramcollection@gmail.com
The Pram